-------------------------------------------------, Create The Skype for Business Online personal certificate or the cached credentials are corrupted or are out of date. Thanks for your feedback, it helps us improve the site. Right click the Windows icon and open the Run bar, 2. This may cause a failure in the authentication process. Modify the registry at your own risk. If you want to sign in to skype for business, you need to create an AD account first, then enable the users in Lync control panel/PowerShell. Lorsqu’un utilisateur d’Office 365 tente de se connecter à Skype entreprise Online (anciennement Lync Online) à l’aide de Lync 2010 ou Lync 2013, l’utilisateur reçoit le message d’erreur suivant : There was a problem acquiring a personal certificate required to sign in. Please make sure that you add the service (SRV) and alias (CNAME) records to your Domain Name System (DNS) host. Delete your Skype for Business sign-in info. If you have trouble signing in to Skype for Business Online, click Delete my sign-in information and Lync 2013 will automatically remove any saved password, certificates, and connection settings for the user account. For example, click the down arrow next to the gear icon, select File, and then Exit. Although this article is written for mobile devices, the same concepts apply to Lync clients. To do this, follow these steps: If the problem is fixed, you are finished with these steps. From Office and Windows to Xbox and Skype, one username and password connects you to the files, photos, people, and content you care about most. Skype Help ; Troubleshooting; Sign-in problems; Unable to connect to Skype Back to search results. Thanks for your reply. End-users may receive an error stating that the certificate can't be validated, and this usually happens because one of the certificates in the chain is untrusted and can't be validated. 2. Here is the link to access the private message: https://answers.microsoft.com/en-us/privatemessage/inbox. Why Can’t Your Tenants Log Into Skype for Business? If you are not admin, please contact your admin to configure your SRV record. Verify that the certificate is present and that it isn't expired. If you can't sign in to Skype for Business Online, go to step 2. Step 2: Remove Skype for Business cache. Thanks for the reply. If the issue persists, please feel free to tell me. Go to Microsoft Community. Update the Lync client to the latest version that's available on the Downloads page of the Office 365 portal. I can also sign in to the Windows Skype for Business … Click Sign In. We'd appreciate your feedback. In some cases, users have problems logging on to Skype for Business app on Iphones and Ipads. If the steps earlier in this article don't resolve the issue, try the following methods, as appropriate for your situation: When Lync connects to a specific front-end server, it caches that endpoint to make the sign-in process faster in the future. Users who were moved from an on-premises Lync Server deployment to Skype for Business Online (formerly Lync Online) can't sign in to Skype for Business Online. 2. It’s not supported the account like outlook.com Hope this reply helpful to you. Start … Please check Skype Status for details. You can check it by clicking Options>Help>About Skype for Business. Locate the set of credentials that's used to connect to Skype for Business Online. About the issue, I need to consult and I will reply when I get update. Type a question or keyword. Outlook. The environment of your organization, only Office 365 cloud-based, have deployed an on-premise Lync servers or Skype for Business hybrid? For more detailed information, please refer to the article: Create Office 365 offers a Single Sign ON (SSO) as part of the ADFS (Active Directory Federation Service). If not, please provide more details for a better assistance. Can't sign in. Skype Help ; Troubleshooting; Sign-in problems; Search Help & Support. Then, try to sign in to Skype for Business Online from the same computer by using multiple user accounts. If you want to sign in to skype for business, you need to create an AD account first, then enable the users in Lync control panel/PowerShell. This issue may occur if one or more of the following conditions are true: Single sign-on (SSO) isn't set up correctly, and the user or users can't sign in to any Office 365 service. To me, both room accounts, hardware, network and build (1703/3.0.16.0) are identical so I can't see why this one device is failing? First of all, I'd like to confirm if all the CNAME (Alias)- lyncdiscover/ sip records have been set up correctly. Based on the result you provided, I have checked and I found there is something wrong with your DNS record. For your reference: https://support.microsoft.com/en-us/kb/2566790. Tried on different machine for the same user, still the same issue (both Internally and externally) Have you resolved the issue? I've tried using both the working room account and a normal user on the device but it has the same issue. We have tried resetting the password and checked for another account that has the same name with no success. If you’ve installed the Skype for Business app on your mobile device but are trying to sign in to Lync Server 2010, uninstall the Skype for Business app and install the Lync 2010 app. This process indicates whether the problem is related to the configuration of the computer or an issue with the Skype for Business Online user account. Enter the sign-in address and password you use to sign in to Skype for Business, and click Sign in. Click Delete my sign-in info. This is as much a reminder to myself as anything else, but,.. If you're running Windows 7, remove the user's stored credentials in Windows Credential Manager. The version of your Skype for Business client. all the CNAME (Alias)- lyncdiscover/ sip records have been set up correctly. Delete the certificate and try to sign in to Skype for Business Online. if you remove this attribute, the user should able to successfully login. CNAME (Alias) - lyncdiscover - webdir.online.lync.com - 1 hour In certain cases, the Active Directory Domain Services user account may be incomplete or corrupted. The environment of your organization, only Office 365 cloud-based, have deployed an on-premise Lync servers or Skype for Business hybrid? And you can sign in your account on another computer to check the issue. Skype for Business Online, Lync 2013, Lync 2010; Dans cet article Problème . In Skype for Business, click the down arrow next to the gear icon, select File, and then Sign Out. Still need help? Try resetting your password. Locate the local application data folder: Delete the folder associated with your sign-in address. When an Office 365 user tries to sign in to Skype for Business Online (formerly Lync Online) by using Lync 2010 or Lync 2013, the user receives the following error message: Additionally, when you try to sign in to Lync after a network outage or a Skype for Business Online service outage, you receive the following error message:Â. Be aware that when the user clicks Save Password in Lync 2010, this action also saves the certificate in Windows Certificate Manager. However, sometimes the endpoint can be changed and can cause sign-in to fail. https://support.office.com/en-us/article/Create-DNS-records-at-any-DNS-hosting-provider-for-Office-365-7b7b075d-79f9-4e37-8a9e-fb60c1d95166?ui=en-US&rs=en-US&ad=US. For your reference: Sign up; Sign out; There’s an active incident affecting Skype’s services. May I know if the error message is changed to the new one till now? 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